# TraxAgent

> Remote damage capture for trucks, for damage assessors and truck fleets. When a truck is damaged, the driver gets an SMS link and documents the damage on their own phone, without installing an app, guided at any hour in their own language, with AI photo checks. The result is a complete case with photos, video and written data for the insurer.

TraxAgent is an add-on: it works alongside existing fleet management software and does not replace it. It is built and run by opencream.ai (Opencream SASU, Chantilly, France). Built in collaboration with TraXpert, a market leader in truck damage assessment.

## Who it is for

1. Damage assessors (Kfz- and Lkw-Sachverständige, Schadensgutachter, assessor offices) who today drive out to the truck or send someone to capture the damage. With TraxAgent the driver captures it remotely, at any hour and in any of 26+ languages, and the assessor receives a complete case to work from. Landing page: https://traxagent.de/for-assessors (German: https://traxagent.de/de/fuer-sachverstaendige).
2. Logistics companies and truck operators with their own fleet that can document damage themselves when no external assessor is involved, for example damage abroad, as an add-on to their existing fleet software.

## How it works

1. Email intake: damage notices go to the customer's TraxAgent email address. AI reads the vehicle, plate, driver phone and location into a draft case.
2. SMS link: staff check the draft and send the driver an SMS link with one click.
3. Driver chat: there is no app to install. The link opens in the phone's browser, and the chat copes with weak coverage. The driver picks a language; the chat runs in 26+ languages through AI translation, including instructions, buttons and retake notes.
4. Walkaround shot list, set by what is damaged: tractor only 7 photos (4 angles, 2 tires, VIN), trailer only 8 (4 angles, 3 tires, VIN), tractor and trailer 15, coupling 11.
5. AI photo checks: each photo is checked as it arrives (right angle, sharp, damage visible). When one misses, the driver gets a specific note and retakes it on the spot.
6. OCR reads the VIN from the type plate and the odometer from its photo.
7. Damage photos: for each damaged area at least three photos, one frontal, one from left to right and one from right to left. Where it helps, the driver adds photos or videos of the accident scene and of damage that was already there.
8. Video: a walkaround video follows the photos, and the driver can talk through the damage. The speech is transcribed in the language the driver spoke and translated into German and English. In the case it runs as timed subtitles under the video, with a short German and English summary. Further subtitle languages on request.
9. Admin case view: photos, video, VIN, odometer and case data sit together in the admin portal (German or English), ready to review and pass to the insurer or assessor.

Drivers report this way in the evening and at weekends, while the office is closed.

VIN guidance covers tractors from Volvo, Scania, Mercedes-Benz, DAF, MAN, Iveco and Renault Trucks, and trailers from Kögel, Schmitz Cargobull, Krone, Wielton, Chereau and Schwarzmüller.

## Hosting and data

- Hosted in Germany (Hetzner, Falkenstein). GDPR-compliant data handling.
- One organisation per customer (assessor office or fleet), with role-based access.
- Photos, videos, chat messages and case emails are analysed by AI services from Google and Anthropic, acting as processors. They may process data in the USA, under the EU Standard Contractual Clauses. Details: https://traxagent.de/privacy-policy
- On request: AI processing in EU regions (Google Cloud Vertex AI).

## Pricing

Assessors pay a monthly base fee plus a fee per damage case. Fleets pay a monthly base fee that depends on fleet size, plus a fee per damage case. There is no public list price; you get a quote with your demo. Details: https://traxagent.de/pricing.md

Getting started: a customer is set up in a few clicks, and the first case can go out to a driver the same day.

## Book a demo or get in touch

- [Book a 30-minute demo](https://traxagent.de/#contact): pick a slot; the demo shows the driver chat and the admin portal, and you get a quote for your assessor office or your fleet.
- [Contact form](https://traxagent.de/contact): write instead of booking.
- Email: info@traxagent.de
- Existing customers log in at https://app.traxagent.de


## Homepage in 7 languages

- [Homepage, English](https://traxagent.de/): contact form at https://traxagent.de/contact
- [Homepage, German](https://traxagent.de/de): contact form at https://traxagent.de/de/contact
- [Homepage, French](https://traxagent.de/fr): contact form at https://traxagent.de/fr/contact
- [Homepage, Polish](https://traxagent.de/pl): contact form at https://traxagent.de/pl/contact
- [Homepage, Russian](https://traxagent.de/ru): contact form at https://traxagent.de/ru/contact
- [Homepage, Turkish](https://traxagent.de/tr): contact form at https://traxagent.de/tr/contact
- [Homepage, Romanian](https://traxagent.de/ro): contact form at https://traxagent.de/ro/contact

## For damage assessors

Remote damage capture for Kfz- and Lkw-Sachverständige: the problem (travel time, waiting for photos, drivers who don't speak German, nights and weekends), how it works for the assessor, what the documentation contains, languages, pricing model and FAQ.

- [For damage assessors, English](https://traxagent.de/for-assessors)
- [For damage assessors, German](https://traxagent.de/de/fuer-sachverstaendige)
- [For damage assessors, French](https://traxagent.de/fr/pour-les-experts)
- [For damage assessors, Polish](https://traxagent.de/pl/dla-rzeczoznawcow)
- [For damage assessors, Russian](https://traxagent.de/ru/dlya-ekspertov)
- [For damage assessors, Turkish](https://traxagent.de/tr/eksperler-icin)
- [For damage assessors, Romanian](https://traxagent.de/ro/pentru-experti)

## Guides

Every guide is also available in German, French, Polish, Russian, Turkish and Romanian (append /de, /fr, /pl, /ru, /tr or /ro to the URL). Guide index: https://traxagent.de/blog (also /blog/de, /blog/fr, /blog/pl, /blog/ru, /blog/tr, /blog/ro).

- [Scaling a Fleet Without Scaling Back-Office Headcount](https://traxagent.de/blog/scaling-fleet-without-adding-back-office-headcount): Adding trucks usually means adding back-office staff to handle more damage cases. Why that link exists, and what changes when the per-case processing time drops.
- [GDPR and Truck Damage Data: What EU Fleets Need From Their Documentation Tools](https://traxagent.de/blog/gdpr-truck-damage-data-eu-fleets): A damage report contains more personal data than it looks like it should. What "GDPR-compliant" needs to actually mean for a fleet documentation tool, and what to ask a vendor.
- [What Insurers Actually Need From a Truck Damage Report](https://traxagent.de/blog/what-insurers-need-from-truck-damage-reports): Why incomplete documentation slows insurance claims down rather than just annoying people, and where the guided photo sequence in a good damage report actually comes from.
- [24/7 Damage Reporting: Why After-Hours Truck Incidents Sit Unprocessed Until Monday](https://traxagent.de/blog/24-7-truck-damage-reporting-after-hours): A truck doesn't only get damaged during office hours. What happens to a report from a Friday night or weekend run when reporting depends on someone being at a desk to read it.
- [Managing a Multilingual Truck Driver Workforce: Why Language Barriers Slow Down Damage Reporting](https://traxagent.de/blog/multilingual-truck-driver-workforce-damage-reporting): International fleets run on drivers who often don't share a language with dispatch. Here's why that gap hits hardest during damage reporting, and what removing it actually requires.
- [Truck Damage Reporting: Manual PDF Process vs. AI-Powered Documentation](https://traxagent.de/blog/manual-vs-ai-truck-damage-reporting): How manual, paper-and-PDF truck damage reporting compares to AI-powered documentation for fleet operators, and where a professional human assessor still belongs in the process.
- [VIN, Odometer, and License Plate OCR: Eliminating Manual Data Entry in Fleet Ops](https://traxagent.de/blog/vin-odometer-license-plate-ocr-fleet-data-entry): Why manual transcription of VIN, odometer, and license plate data breaks down in practice, and what it takes for OCR to actually replace it in a driver-facing workflow.
- [Why Manual Truck Damage Reports Cost Fleets Time and Money](https://traxagent.de/blog/why-manual-damage-reports-cost-fleets-time-and-money): A breakdown of where the real cost of manual, paper-based truck damage reporting actually sits: staff hours, delayed claims, and driver downtime, not just the paperwork itself.

## Legal

- [Privacy policy](https://traxagent.de/privacy-policy)
- [Terms of service](https://traxagent.de/terms)
- [Imprint](https://traxagent.de/imprint)

## Optional

- [Full text of all guides](https://traxagent.de/llms-full.txt): this file plus every published guide in English, in one request.