Loading TraXAgent...
Please wait
For damage assessors and assessor offices
Have truck damage captured without driving out.
The driver photographs the damage through an SMS link, in their own language, at any hour. You get a complete, checked case.
Where a truck case loses time today
The drive out
The truck is at a rest area or a depot at the far end of the region. One inspection costs you hours on the road.
Waiting for photos
Photos arrive one by one over messenger, without the VIN, from the wrong side or too dark. Then you chase them up.
Drivers who don't speak German
Questions go through a dispatcher or a colleague who translates. Details get lost on the way.
Nights and weekends
Damage happens at 22:47 or on a Saturday. By the time anyone could be there, the truck may be gone.
From the order to the finished documentation
You do three of the four steps at your desk in a few clicks. The driver does the fourth at the truck.
-
1Forward the order
Forward the order from the insurer or fleet to your TraxAgent address as it reaches you. AI reads out vehicle, plate, driver phone and location and creates a draft case.
-
2Send the link
You check the draft and send the driver the SMS link with one click. They open it in the browser and need no app.
-
3The driver captures the damage
The chat guides the driver through the shot list for tractor, trailer, both or the coupling. If a photo misses, AI tells them right away what is wrong, and they retake it.
-
4Download the case
The complete case is in the admin portal. One click downloads it as a ZIP file, and you take the photos, videos and PDF summary into your report software.
What the documentation contains
You get checked photos, a walkaround video with transcript and the case data as documentation for your report.
- The vehicle from every side: 7 photos for a tractor, 8 for a trailer, 15 for both, 11 for the coupling.
- Each damaged area from three perspectives: frontal, left to right and right to left.
- The VIN read from the type plate and the odometer read from its photo, by OCR.
- A walkaround video in which the driver can talk through the damage, transcribed, with German and English subtitles and a short summary.
- Photos or videos of the accident scene and of earlier damage, where the driver adds them.
- The case data from the damage order: vehicle, plate, location and driver contact.
- An export for your report software: one ZIP file with every photo, named and numbered by view, the videos with subtitles, the documents from the order, a PDF summary of the case and the case data as a JSON file.
Built in collaboration with TraXpert, a market leader in truck damage assessment.
The driver uses their language. You read German or English.
The chat runs in 26+ languages through AI translation. Instructions, buttons and retake notes follow the language the driver picks. The admin portal is in German or English, and the video gets German and English subtitles.
Further subtitle languages on request.
RomânăFotografiați colțul din față stânga al cap-tractorului.
PolskiSfotografuj lewy przedni narożnik ciągnika.
БългарскиСнимайте предния ляв ъгъл на влекача.
TürkçeÇekicinin sol ön köşesini fotoğraflayın.
УкраїнськаСфотографуйте передній лівий кут тягача.
DeutschFotografieren Sie die linke vordere Ecke der Zugmaschine.
Questions from assessors
Do I still need to see the truck myself?
TraxAgent captures and documents the damage; the assessment and the report stay with you. Whether the documentation is enough for your report or you still inspect the vehicle yourself is your professional decision, case by case.
What does the driver need?
A smartphone and the SMS link. The chat opens in the browser without an app and copes with weak coverage at rest areas.
Can the driver capture the damage at night or at the weekend?
Yes. The link works at any hour, and the chat guides the driver without anyone from your office on a call.
Which languages does the driver chat support?
The driver chat runs in 26+ languages through AI translation. You work in the admin portal in German or English.
Can I pass the documentation on to the insurer?
Yes. "Export for assessor" downloads the whole case as one ZIP file: photos, videos with subtitles, the documents from the order and a PDF summary with vehicle data and the result of the AI photo check. Built in collaboration with TraXpert, a market leader in truck damage assessment.
Does the export work with my report software?
The ZIP file holds photos, videos and PDF files in common formats. You upload them through the photo and document upload of your software, the same way as photos from your own inspection. There is no direct interface to individual programs yet.
What does TraxAgent cost an assessor office?
A monthly base fee plus a fee per damage case. There is no public list price. You get a quote with your demo.
How fast can we start?
Right away. We set up your organisation in a few clicks, and the first case can go out to a driver the same day.
Where is the data hosted?
Servers at Hetzner in Falkenstein. GDPR-compliant data handling. Photos, videos and chat messages are analysed by AI services from Google and Anthropic, acting as our processors, which may process data in the USA under the EU Standard Contractual Clauses. On request: AI processing in EU regions (Google Cloud Vertex AI).
See it with one of your own damage cases.
Pick a 30-minute slot. We show you the driver chat and the admin portal and send you a quote for your assessor office or your fleet.
Pricing and start
Assessors pay a monthly base fee plus a fee per damage case. There is no public list price. You get a quote with your demo.
You can start right away: we set up your office in a few clicks, and the first case can go out to a driver the same day.
The booking calendar is not available right now. Please write to info@traxagent.de.